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April 25, 2012
The managers were jittery. The day had bigger glitches in it. One of the engineers, the nervous, prissy one, thinks it was a disaster. Well, okay, the problems occurred during his presentation, and he was the least prepared among them. He knew this, and that caused even more problems for him.

I think anyone who is expected to get up in front of a customer needs to be required to take acting lessons. Not learn over time, not take speech classes, but acting lessons. 

I also think at least one member of a pursuit team needs to take courses on reading micro-expressions.  Wish I had.