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June 18, 2011
Just a touch of his old self surfaced again. I was pleased by how well I handled it. I'm past the need to make him happy stages, at long last. Just stayed rational, calm, but put on my business voice. I do this sort of thing as my job. People start getting a bit touchy, I have to manage them just right, and still get performance from them.

He didn't recognize me. I wasn't the eager-to-please little girl. It pissed him off.  To his credit, he hung up the phone to "think about things a little."