February 28, 2007
The experience of travelling has changed dramatically. It used to be a special occasion, so the passengers dressed in their best. They could still refer to flight attendants as stewards and stewardesses, and these airline employees were equally well-dressed and polite. There was real food, served on china, with glasses and cutlery. The passengers were not treated like particularly inconvenient cattle, being processed as quickly and cheaply as possible. Now itís the opposite. And just when I think the process couldnít be more irritating or illogical, it is. All the pleasure and graciousness are gone. We are product, not people.