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October 4, 2017
"I'm sorry. I didn't understand what you just said." How many times will I have to say this during my call to schedule car service? This is, of course, a rhetorical question, but the answer would probably be at least three. Which is at least five times too many.

Thank "god" for email confirmation, however, or else I would have no confidence in the transaction. This is why I've done this stuff online until now. But hey, I've just saved $9.00, so the temporary frustration has a payoff. As long as I think of it that way, I can stay relatively sane.