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January 16, 2017
Part of my job involves teaching people about computer topics, and today I had a woman who was having a very hard time. She told me about her bitterness at being asked to do a job that involved computers, and at first she accused me of doing everything wrong.

As we went on, and as I insisted that she do everything herself while I watched, she began to learn, and she found it exciting. We learned more. She melted, and at the end she was clapping and offering to bring me cookies. On some days, I really like my job.