September 3, 2016
Problem solving skills are a fine art. For years I have tried to distinguish both the symptom and its cause, the underlying, actual problem. It seems to me that most of the people I work with are oblivious to the distinction between a symptom and the problem. Maybe they should check out Rocky Horror?! Sometimes I can address the symptom immediately but need to work for weeks (or longer!) to get remediation of the actual problem. Rarely is the actual problem easily fixed - assuming it even needs to be fixed. Or that the someone wants the problem to be fixed.