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April 13, 2015
Lesson learned AGAIN. Bad things happen because I assume things or get too clever or believe what I want to. More talking, more questions, more and better communication is the order of the day. Maybe a standard procedure would be to contact the customer three days ahead of the event to make sure everyone is on the same page. Here's what you did good: You stated that customer's happiness is the first priority because you want repeat customers and her good recommendation to others. You let go of your attachment to the original idea and coped well with the changes.