August 25, 2012
The wedding cake tasting was nothing short of a disaster. It had been a perfect illustration of how many ways can a business can fail its customers. From the beginning, the order process did not match up to either the options she’d been told were available, and she received no confirmation email – even after waiting two full days. And then to discover they had knowingly shorted her order and not said anything although charging the full amount? Even if the cakes had been stunningly delicious, she probably would not have wanted to do business with them after that poor service.